Help Center

Find practical information about items, requests, Food and account access.

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Help for common tasks

Food reservations and declarations

Read the listing’s donor-provided food details, declared ingredients and allergens, portions and pickup window before reserving. A message does not reserve food. Follow the instructions shown after a confirmed reservation.

Item requests and private offers

Request titles, descriptions and locality are public. Do not include contact details or sensitive personal information. Offers are private to the requester; a conversation starts only if an offer is accepted.

Email and paid member verification

Verifying your email confirms access to your account. Paid member verification is a separate eligibility check used for item claims. The current fee and duration are shown before checkout and in your item claim flow.

Payment status

After checkout, payment may still be processing while the service confirms it. Use the status shown in your account and retry the status check if asked; a return from checkout alone does not confirm eligibility.

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Frequently Asked Questions

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