Safety Tips for Donors and Claimers

Your safety is our priority. Follow these guidelines to ensure secure and positive experiences.

General Safety Principles

Trust Your Instincts

If something feels wrong, it probably is. Don't ignore red flags.

Keep Personal Information Private

❌ Never share:

• Full credit card numbers
• Social security / ID numbers
• Bank account details
• Passwords

✅ Safe to share:

• General location (neighborhood)
• Phone number (for coordination)
• Email (for communication)

Meeting Safely

Choose Good Locations

Best:

• Public places with people
• Police station exchanges (our SafeSwap zones)
• Busy shopping centers
• Workplaces (if comfortable)

Avoid:

• Private homes (especially first meetings)
• Isolated areas
• Late night meetings
• Unknown locations

SafeSwap Zones

We partner with locations to provide:

• Security cameras
• Staff presence
• Formal exchange spaces
• Recorded transactions

Find SafeSwap locations near you.

Item Safety

As a Donor

✅ Do:

• Clean items thoroughly
• Disclose all flaws
• Check items for dangerous contents
• Secure loose parts

❌ Don't donate:

• Items with mold or mildew
• Broken glass or sharp metal
• Hazardous materials
• Counterfeit or stolen goods

As a Claimer

✅ Do:

• Inspect before accepting
• Test electronics if possible
• Ask about item history
• Trust your inspection

❌ Don't accept:

• Items that differ wildly from photos
• Items you can't safely transport
• Anything you're uncomfortable with

Online Safety

Protect Your Account

• Use strong passwords
• Enable two-factor authentication
• Don't share login credentials
• Log out on shared devices

Spot Scams

Red flags:

• Requests to pay outside the app
• Overpayment schemes
• Requests for personal info
• Pressure to act quickly
• Too-good-to-be-true offers

Common scams:

1. Overpayment scam: They "accidentally" pay too much
2. Phishing: Fake emails asking for login
3. Fake items: Photos that don't match reality

Report Suspicious Activity

If you see:

• Suspicious listings
• Scam attempts
• Harassment
• Unsafe meeting requests

Report immediately via:

• In-app report button
• support@munara.eu
• Emergency: 112

Transportation Safety

For Heavy Items

• Bring appropriate vehicle
• Use moving equipment (dollies, straps)
• Get help for large items
• Secure items properly in vehicle

For Yourself

• Tell someone where you're going
• Share your trip with a friend
• Keep phone charged
• Trust your instincts about locations

Alcohol and Substances

❌ Never exchange items while impaired ❌ Don't meet if you feel unsafe ✅ Stay alert and aware ✅ Have an exit plan

Emergency Contacts

In Portugal

• Emergency: 112
• Police (Non-emergency): 131
• Munara Support: In-app chat

Information to Provide

When reporting:

• User ID and name
• Listing/item involved
• What happened
• Any messages (screenshots)
• Location of incident
• Time of incident

Your Rights

You have the right to:

• Decline any transaction
• End any conversation
• Block any user
• Feel safe using our platform

We take safety violations seriously and will:

• Investigate all reports
• Remove harmful users
• Cooperate with authorities
• Support affected users

Safety Checklist

Before meeting:

• [ ] Confirm identity via app
• [ ] Agree on location
• [ ] Tell someone where you're going
• [ ] Keep phone charged
• [ ] Trust your instincts

---

Stay safe and happy sharing! If you ever feel unsafe, contact us immediately.